FAQs

🍽️ General Questions

1. What is Lamima?
We’re an online restaurant that lets you order your favorite freshly prepared meals directly from our kitchen to your door. You can browse our menu, customize dishes, and pay securely — all from the comfort of your home.

2. How do I place an order?
Simply visit our website or mobile app, browse the menu, select your dishes, add them to your cart, and proceed to checkout. You can pay online or choose cash on delivery (if available).

3. What are your operating hours?
We’re open every day from [insert time, e.g., 11:00 AM – 11:00 PM]. Delivery hours may vary slightly based on your location.

4. Do you have a physical location?
We operate primarily as an e-restaurant, meaning we focus on online orders and deliveries. However, some of our kitchens may allow takeaway.

🚚 Delivery & Takeaway

5. How long does delivery take?
Delivery usually takes 30–45 minutes, depending on your distance and order volume. We’ll keep you updated through SMS or email notifications.

6. What areas do you deliver to?
We currently deliver within [insert area or city names]. If your area isn’t covered yet, stay tuned — we’re expanding soon!

7. Can I track my order?
Yes! Once your order is confirmed, you’ll receive a tracking link so you can monitor your delivery in real time.

8. Do you offer takeaway or curbside pickup?
Yes, you can choose “Pickup” at checkout and collect your order directly from our kitchen at your preferred time.

💳 Payment & Refunds

9. What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay

10. Is online payment safe?
Absolutely. Our payment gateway is fully encrypted and PCI-DSS compliant to ensure your information is always secure.

11. What if I receive the wrong order or a missing item?
We’re sorry for any inconvenience! Please contact our support team within 30 minutes of receiving your order, and we’ll resolve it right away with a replacement or refund.

12. How do refunds work?
Refunds for online payments are processed back to your original method within 3–5 business days.

🥗 Menu & Food Quality

13. Are your ingredients fresh?
Yes — we use fresh, locally sourced ingredients, and every meal is cooked to order.

14. Can I customize my meal?
Of course! Many of our dishes allow custom toppings, spice levels, or sides. You can mention your preferences in the “Special Instructions” box at checkout.

15. Do you offer vegetarian, vegan, or gluten-free options?
Yes! Look for the dietary icons next to each dish or filter the menu based on your preferences.

Food Allergy and Dietary Restriction
1. *Q: Do you have gluten-free options?*
A: Yes, we offer gluten-free options. Please ask your server for details.
2. *Q: Can I request accommodations for food allergies?*
A: Yes, please inform your server or contact us in advance so we can prepare.
3. *Q: Do you have nut-free options?*
A: Yes, we can accommodate nut-free requests. Please ask your server for options.
4. *Q: Can I get a list of ingredients for menu items?*
A: Yes, ask your server or ask us in advance.